IT SUPPORT & ASSISTANCE
Total support for your IT systems both remotely and on-site in person
Features
- Help Desk Support – remote support and troubleshooting of IT systems delivered by our Help Desk (staffed call center).
- On-Site Support – dispatchable on-site assistance at your office or location, for issues which cannot be resolved remotely.
- Comprehensive IT Service Management (ITSM) – leverage our built-in ITSM process to drive better support outcomes for your organization.
- IT Support Portal – leverage our built-in ITSM process to drive better support outcomes for your organization.
- Learning Management System (LMS) – deliver engaging training materials, video and content to your end users, to help scale technology adoption.
- Lifecycle Management – when it comes time to replace an endpoint device, our team can provide a full white-glove experience for your end users.
- Available 24/7/365 support – on-call troubleshooting and repair in the event of a system outage or after hours support request.
Use Cases
- Augment your internal IT staff via Managed Service Provider (MSP) for Help Desk, Call Center and in person support.
- After-hours support for end user assistance.
